Patient Feedback

MedStar Montgomery Medical Center is dedicated to enhancing our community's health & well-being by offering high-quality, compassionate, and personalized care. Our goal is to make your hospital stay as comfortable as possible, and we welcome your comments or suggestions.

As part of MedStar Montgomery's continuous effort to improve each patient's experience, we have implemented a formal survey process in which patients are randomly selected to participate. We have asked NRC Picker, a healthcare research-consulting firm, to help conduct a patient satisfaction study on behalf of the hospital. One to two weeks after treatment at MedStar Montgomery, you may receive a phone call. The phone call will come from Discovery Research and, this will show up on your telephone's caller ID.

  • Participation in this phone based survey is voluntary. It will involve answering questions about your patient experience and will take approximately 6-7 minutes. You may decline to complete the survey, but by participating you will help ensure that MedStar Montgomery continues to provide the best care possible to patients.
  • The information you provide is confidential and will be kept secure. MedStar Montgomery assures that your clinical or diagnostic information will not be shared with anyone.
  • Patient feedback about your visit or hospital stay is extremely valuable to help MedStar Montgomery improve our future care for patients, family and friends.

It is our goal to achieve excellent patient satisfaction. We hope that during your stay, you found that our service exceeded your expectations. In fact, we hope that you received such great care that you would refer your family and friends to our facility.