Patient Rights

As a patient at MedStar Montgomery Medical Center, you have the right:

  • To Receive considerate and respectful care in a safe setting, free from all forms of abuse, harassment, neglect, retaliation, humiliation or exploitation from staff, students, volunteers, other patients, visitors and family members.
  • To Receive appropriate and necessary medical treatment without discrimination or regard to race, color, national origin, age, religion, physical or mental disability, sexual orientation, marital status, gender or economic status.
  • To Expect and Receive appropriate assessment, management and treatment of pain.
  • To Have a family member/representative and your primary care physician notified of your admission to the hospital, if contact information is available.
  • To Participate in your plan of care. To discuss information about your medical diagnosis, condition or illness, treatment choices, and likely outcomes with a qualified provider, in a language and manner that you understand.
  • To Consent to or refuse any treatment, as permitted by law, including to consent or refuse to take part in research affecting your care. If you refuse any treatment, or choose not to participate in a research study, you will continue to receive the most appropriate care the hospital may otherwise provide.
  • To Be informed of any unanticipated outcomes of care, treatment or services.
  • To Be provided an appropriate means of communication to ensure your understanding of your care when you do not speak the predominant language of the community or are visually or hearing impaired.
  • To Expect to be informed of reasonable and realistic care alternatives when hospital care is no longer appropriate.
  • To Be informed of available physicians for such care as is needed.
  • To Have an Advance Directive, such as a Living Will or the appointment of a healthcare agent to speak on your behalf, to communicate your wishes regarding treatment, and to expect that your Advance Directive will be followed. To Not be discriminated against if you choose not to have an Advance Directive.
  • To Have visitors that you designate, including, but not limited to, a spouse, domestic partner (including a same sex spouse), other family member(s)or friends, without regard to race, color, national origin, age, religion, physical or mental disability, sexual orientation, gender identity or economic status during the course of your hospital stay unless the visitor’s presence infringes on others’ rights or safety or is medically or therapeutically contraindicated.
  • To Remain free from restraints unless medically or behaviorally necessary to ensure a safe environment of care for you and others and to have care givers who are appropriately trained regarding the use of restraints or seclusion. To be provided, upon request, a report of any deaths associated with the use of restraints or seclusion.
  • To Know the identity and profession of the healthcare practitioners primarily responsible for your care, as well as other individuals providing care and services directly for you while in this MedStar Health Facility.
  • To Be provided privacy with respect to your personal identity and dignity.
  • To Have your health information treated confidentially, so that only individuals involved in your care, monitoring your quality of care, or otherwise allowed by law will be allowed to access your medical record.
  • To Access, request to amend or receive an accounting of disclosures of your medical record, as allowed by law. To Receive a Notice of Privacy Practices explaining these rights.
  • To Receive a written statement of those services that may be provided only when medically necessary, and of charges for services not covered by Medicare or Medicaid.
  • To Be made aware that, if you are a low-income patient who lacks health insurance or whose insurance does not cover the full cost of your care, you may be eligible for this MedStar Health Facility’s financial assistance program that provides certain types of care free of charge or at a reduced fee.
  • To Be made aware of your right to appeal if you disagree with a determination that you are not eligible for the financial assistance program.
  • To Request and receive a written explanation of your bill, regardless of source of payment.
  • To Know about and access hospital resources such as social work, pastoral care or the Ethics Committee that can help resolve questions and concerns about your hospital stay and care.
  • To Have access at any time to a telephone where you may speak without being monitored by the hospital.
  • To File a grievance or a complaint while a patient at this hospital without fear of reprisal.
    • In addition, you may contact the Maryland DHMH Office of Health Care Quality directly at Spring Grove Center, Bland Bryant Building, 55 Wade Ave., Catonsville MD 21228, or call (410)402-8015 or 1(877)402-8218 or refer to the DHMH website at dhmh.maryland.gov.
    • You may also submit complaints directly to The Joint Commission’s Office of Quality Monitoring at [email protected] or by fax to (630)792-5636.
  • To File a grievance or a complaint with your healthcare insurance or payer.